— Frequently Asked Questions
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FAQ
General Questions
Forex is the global currency exchange market where currencies from around the world are bought and sold. Open 24 hours a day, 5 days a week, the forex market also allows trading in precious metals, commodities, indices, and CFD products alongside currency pairs.
A CFD, short for "Contract for Difference," is a financial trading product. It allows investors to take a position on whether an asset's price will rise or fall without physically owning the underlying asset. CFD trading can involve leverage and may therefore carry a high level of risk.
Cryptocurrency trading refers to buying and selling with the aim of evaluating the price movements of digital assets. Depending on market conditions, trading strategies can be applied in both upward and downward directions. Because cryptocurrency markets can experience high price volatility, it is important to carefully assess the risks before trading.
The products on offer may vary depending on the account type and trading platform. In general, access can be provided to a range of market products such as forex pairs, precious metals, commodities, indices, stock CFDs, and digital assets. You can review the trading platform or contact our customer support team for the current product list.
Account Opening & Verification
You can create your membership by filling out the registration form. Once you have entered the required information and completed the identity verification process, you can start using your trading account. Providing accurate and up-to-date information during account opening helps the verification process complete faster.
During identity verification, a valid identity document and, if deemed necessary, a proof-of-address document may be requested. The documents required may vary depending on the user's country and the applicable verification procedures.
Identity verification is carried out to ensure account security, protect user information, and prevent unauthorized transactions. This process is also part of the security and compliance procedures applied in financial services.
Verification time may vary depending on whether the submitted documents are complete and legible. If there are deficiencies or inconsistencies in the documents, additional information may be requested from the user.
Whether more than one trading account can be opened depends on the account types and the applicable terms of use. Please contact our customer support team for detailed information.
The minimum deposit amount may vary depending on the account type you choose and the deposit method used. You can review the account types or contact our customer support team to learn the current minimum deposit amount.
If a demo account option is offered, you can review the platform's features using virtual balance and practice trading without risking your real capital. It should be kept in mind that results obtained on a demo account may not be the same as those achieved under real market conditions.
Trading Conditions
Leverage is a trading mechanism that allows an investor to open a position larger than their available collateral. Leverage can increase potential gains as well as raise the amount of loss and the level of risk. For this reason, it should be used consciously in line with the investor's knowledge level, experience, and risk tolerance.
The leverage ratio available may vary depending on the account type, the product traded, market conditions, and the applicable trading rules. You can learn the current leverage ratios from the trading platform or from customer support.
Spread is the difference between the buy price (Ask) and the sell price (Bid) of a financial product. It is one of the main components that make up trading costs. Spread rates may vary depending on the product traded, liquidity, market volatility, and trading hours.
A lot is the standard unit of measurement expressing trade size in the forex market. Trading volume is determined in lots. As position size increases, potential gains as well as the risk of loss can increase, so lot size should be set in line with your capital and risk management plan.
Margin is the amount of collateral required in the account to open and maintain a leveraged position. The required margin amount may vary depending on the trade size, the leverage ratio, and the product traded.
Margin level is a value showing the ratio of account equity to the margin used. The margin level can drop if open positions move in a loss direction. Regularly monitoring the margin level is important for keeping track of open positions and account risk.
Stop Loss is an order designed to automatically close a position once the market price reaches the level set by the investor, in order to limit losses. Using Stop Loss can help limit risk. However, it should be kept in mind that due to fast price movements, low liquidity, or price gaps, the order may be executed at a price different from the level set.
Take Profit is an order type that automatically closes an open position once the price reaches the target level set by the investor. It helps set profit targets in advance and supports disciplined execution of the trading plan.
Swap is the overnight carry cost or return that may be applied to the account when an open position is carried over to the next trading day at the end of the trading day. The swap amount can vary depending on the product traded, the position direction, the position size, and market conditions.
Commission conditions may vary depending on the account type chosen and the product traded. On some accounts, the trading cost is formed through the spread, while on other account types commission may also be applied. You can review the account features section for current commission and trading conditions.
Slippage is when an order is executed at a level different from the requested price, occurring during periods of high market volatility, economic data releases, low liquidity, or fast price changes. Slippage can occur both in favor of and against the investor.
Trading Hours & Platforms
The forex market is generally open 24 hours a day, 5 days a week. Cryptocurrency markets, on the other hand, may offer trading 24 hours a day, 7 days a week. Trading hours may vary depending on the product, the market, official holidays, and the operating schedule of liquidity providers.
Products such as forex, commodities, indices, and stock CFDs are generally closed for trading on weekends. Cryptocurrency markets, however, may offer weekend trading. It is recommended that you check current trading hours via the platform.
Trading is possible during economic data releases. However, market volatility may increase during these periods; spreads may widen, slippage may occur, and orders may be executed at levels different from those expected. For this reason, open positions and risk levels should be carefully assessed ahead of major economic developments.
If the trading platform you use offers mobile app support, you can track market prices, manage your positions, and place orders from your smartphone or tablet.
If a web-based trading platform is offered, you can access your account and manage your trades directly through your internet browser without installing any program.
First, make sure your login details are correct and that your internet connection is active. If you have forgotten your password, you can use the password reset steps. If the issue persists, you can contact our customer support team.
Deposits & Withdrawals
Processing times may vary depending on the payment method used, the financial institution, and the required security checks. Deposits are generally completed quickly, while withdrawal requests are processed after account and transaction checks.
You can view the supported payment methods in the deposit section of the client portal and create your request using your preferred method. The account used for the payment transaction may be required to belong to the owner of the trading account.
You can create a request by selecting one of the supported methods in the withdrawal section of your client portal. For a withdrawal to be completed, your account may need to be verified and the required security checks completed.
Withdrawal requests may be placed under review due to identity verification, account security, payment method checks, or additional document requirements. If more information about your request is needed, our customer support team may contact you.
Due to account security and verification procedures, transactions made from bank accounts or payment instruments belonging to third parties may not be accepted. It is recommended that payment methods belonging to the owner of the trading account be used for deposits and withdrawals.
Applicable fees may vary depending on the payment method used, the intermediary financial institution, and the trading conditions. You can learn the current fee and charge information before the transaction from the client portal or from our support team.
Risk Management & Analysis
Risk management is the overall set of strategies applied to protect investment capital and keep potential losses under control. Correctly determining position size, using Stop Loss, controlling leverage levels, and sticking to a trading plan are the core elements of effective risk management.
Technical analysis attempts to evaluate potential future price movements by examining past price movements, chart patterns, and technical indicators. Fundamental analysis, on the other hand, supports investment decisions by examining economic data, central bank decisions, company news, political developments, and global market conditions.
Technical analysis gives investors the ability to assess potential price movements, but it does not guarantee a definite result. Since market conditions can change unexpectedly, it is important to evaluate technical analysis results together with fundamental analysis and risk management.
No. Transactions made in financial markets involve risk, and a profit guarantee cannot be given. Depending on market conditions, part or all of the invested capital may be lost. It is important to understand the features and risks of the products before making an investment decision.
Emotions such as fear, panic, overconfidence, and the expectation of quick gains can cause investors to deviate from their trading plan. Sticking to a predetermined strategy, planning loss and profit levels, and avoiding impulsive decisions contribute to a more disciplined investment process.
Education & Support
The Artemis Global Education Center has been prepared for everyone looking to improve their knowledge level, from those new to financial markets to experienced investors. It should be kept in mind that the content does not constitute investment advice and is intended for general informational purposes.
No. The information provided in the Education Center is intended for general informational purposes and should not be considered personal investment advice. Every investor's financial situation, goals, experience, and risk tolerance are different. Investment decisions should be made based on personal assessment.
You can access current market analysis, economic assessments, and informative content through the relevant sections of the Artemis Global website.
The economic calendar is a tool showing the dates and times of developments that can affect the markets, such as interest rate decisions, inflation data, employment reports, growth data, and central bank announcements. The economic calendar helps investors keep track of important market developments in advance.
You can reach our customer support team through the contact channels listed on the Contact page during the stated business hours. Using your registered contact details when making a request about your account helps ensure your request is handled more quickly and securely.
To improve your account security, you should use a strong and unique password, never share your login details with third parties, and only trade through official Artemis Global channels. If you notice a suspicious transaction or unauthorized access, you should change your password and contact our customer support team.
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