— Deposits and Withdrawals

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DepositWithdrawal

— Deposit

Deposit Process

You can view the supported payment methods in the deposit section of the client portal and create your request using your preferred method. Supported methods such as bank transfer and digital asset transfer are listed on an up-to-date basis in the client portal.

1
Log in to the Client Portal
Sign in to the client portal with your account and go to the deposit section.
2
Choose Your Method
Select one of the supported methods listed in the client portal.
3
Create Your Request
Enter the amount you want to deposit and confirm your request.
4
Use Your Balance
Once the transaction is complete, your balance reflects in your account and you can start trading.

Deposit transactions are generally completed quickly; the time may vary depending on the payment method used, the financial institution and the required security checks.

— Withdrawal

Withdrawal Process

You can create a request by selecting one of the supported methods in the withdrawal section of your client portal. For a withdrawal to be completed, your account must be verified and the required security checks must be completed.

1
Verify Your Account
Identity verification must be completed before a withdrawal request.
2
Choose Your Method
Select one of the supported methods listed in the client portal.
3
Create Your Request
Enter the amount you want to withdraw and confirm your request.
4
Review and Approval
Your request is processed after security checks, and you are notified of the outcome.

Withdrawal requests are processed after account and transaction checks; they may be placed under review due to identity verification, account security or additional document requirements.

Security Rule

Due to account security and verification procedures, transactions from bank accounts or payment instruments belonging to third parties may not be accepted. It is recommended to use payment methods belonging to the trading account holder for deposits and withdrawals.

Fees

Applicable fees may vary depending on the payment method used, the intermediary financial institution and transaction conditions. You can learn the current fee information from the client portal or the support team before making a transaction.

Why Might Your Request Be Pending?

Identity verification not yet completed
Account security checks
Checks related to the payment method used
Additional document requirements

The customer support team may contact you if additional information is needed regarding your request.

Frequently Asked Questions About Deposits and Withdrawals

How long do deposits and withdrawals take?

Processing times may vary depending on the payment method used, the financial institution and the required security checks. Deposits are generally completed quickly, while withdrawal requests are processed after account and transaction checks.

Can I deposit from a bank account belonging to someone else?

Due to account security and verification procedures, transactions from bank accounts or payment instruments belonging to third parties may not be accepted.

Are fees charged for deposits and withdrawals?

Applicable fees may vary depending on the payment method used, the intermediary financial institution and transaction conditions.

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